Subscribers' Frequently Asked Questions
The longer you've subscribed with us, the earlier you'll receive your tickets. Subscribers have been grouped according to the number of years subscribed. Be sure to place your order by your group's deadline to receive the best seats possible. Groups and deadlines will be in the upcoming 2008-2009 season brochure, scheduled to be mailed to current subscribers in early May. If you are unsure what group you are in, call Ticket Services at 610-758-2787.
Why are we in groups? By seating subscriptions in groups (based on your longevity as a subscriber and/or donation levels),
you will receive your tickets much earlier. If you wish to adjust your seats, you will have many more from which to select from since fewer subscriptions will have been filled at this time. This plan also allows Ticket Services to focus on fewer subscribers at a time, therefore giving better service to everyone.
What happens if I miss my seating date?
If you happen to miss your designated date for seating priority, you should subscribe as soon as you can. You will still receive better seats than the general public, but they may not be as good as what you could have received if we had received your order on or before your group's seating date.
Does the amount I contribute affect when I am seated? It can. For the 2008-09 season we have created a new top priority seating group (group AA) for those subscriber who donate $250 or more per subscription. This group will be seated first, in late May. These subscriptions (if placed by the group's deadline) will be prioritized by:
1st-donation level, 2nd-number of seasons subscribed, 3rd-date received. Also, subscribers who donate any amount (but do not qualify for group AA seating) receive a benefit as well- they are seated first within their regular subcription group.
Will I keep "my seats" from last year? The earlier you order within your group, the more likely you are to get the seats you want. But because of our flexible create-your-own subscriptions, we are unable to guarantee a particular seat to any patron.
Please note: subscribers who
include contributions to Zoellner will have priority in their group over those who do not.
How do you decide where to seat me? If you have a specific seating request (beyond the section you select on the order form), please include a note with your order detailing the request. We will, as always, do our best to fulfill your request. If we cannot, we will give you seats that are closest to your request at the time we are filling your order.
SUBSCRIPTION TIP: Try to give us more than one seating preference or a brief explanation. We can serve you better if we understand your preferences. Examples: aisle seats, or within 6 seats of the aisle; I prefer sitting in the center even if I sit farther back; Seat me near an exit in the Grand Tier.
How can I be seated with my friends who are also subscribers?
The best way is to mail both order forms in the same envelope. If this is not possible,
both orders should include a note to sit with the other. If you request to be seated with someone in a different renewal group, we will wait until the latter group's seating period to seat all orders.
How can I buy additional tickets? Single tickets will be
on sale exclusively to all subscribers and Friends of Zoellner on July 11 with no additional handling fees. If you order these tickets with your subscripton (in the Additional Single Tickets section of the order form), they will be automatically seated on July 11.
SUBSCRIPTION TIP: If you want to buy an additional ticket to several events,
it may be less expensive and more convenient to turn those additional tickets into a subscription of at least 5 events. Unsure of how it all works? Call Ticket Services and we’ll help you with your order.
If I can't buy single tickets until July 11, how can my entire party sit together? If you are purchasing single tickets to an event that you have in your subscription and we do not have seats available near your subscription seats, you have two choices: Move your subscription seats to keep your party together, or keep your subscription seats where they are and put your additional ticket(s) as close to that location as possible. These options are listed in the Additional Single Tickets section of the order form.
Can I buy tickets to the gala with my subscription? Yes, this benefit has not changed. The gala is Zoellner's major fundraiser, so there is no additional discount, but subscribers can order single tickets to Gala2008 along with their subscriptions in the SPECIAL EVENTS section of the order form.
Has the subscription size changed? No. The requirement is still a minimum of five different events.
When you become a subscriber, you are guaranteed
- t
he best prices--pay less than if you buy tickets individually
- the best available seats in the house
- early access to single tickets on July 16--before the public
- ticket exchanges to another performance if you can't attend
- lost-ticket replacement
-
subscription payment plan--spread the cost over two months
|
